Privacy Policy

Last Updated: April 2026

1. Introduction

Luvra, operating under GATE ("we," "our," or "us"), respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights.

2. The Data We Collect About You

To fulfill your orders, particularly for Cash on Delivery (COD) services, we collect minimal, necessary information. This includes your First and Last Name, Phone Number(s), Delivery Address, and Governorate. We do not collect or store credit card information, as payment is collected securely upon delivery.

3. How We Use Your Data

We use your personal data primarily to fulfill and deliver your order. This includes our Concierge Team contacting you via Phone Call or WhatsApp to confirm your shipping details prior to dispatch, ensuring a flawless delivery experience.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your data is strictly limited to employees and courier partners who have a business need to know.

5. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our Concierge Team:
Email: hello@luvraeg.com
WhatsApp: +20 122 229 6125
Address: El Gouna, Red Sea, Egypt